Information We Collect
claronythex operates as a comprehensive startup ecosystem platform, and
we collect various types of information to provide our services
effectively. Understanding what information we gather helps you
make informed decisions about using our platform.
Personal Information You Provide
Account Information
When you register, we collect your name, email address,
phone number, and professional details including your role
in the startup ecosystem.
Profile Data
Your bio, expertise areas, investment preferences, company
information, and any other details you choose to share on
your profile.
Communication Records
Messages sent through our platform, support inquiries, and
any feedback you provide about our services.
Financial Information
Payment details for premium services, transaction history,
and billing addresses processed through secure payment
providers.
Automatically Collected Information
Our systems automatically collect certain technical information
when you interact with our platform. This includes your IP address,
browser type and version, operating system, device identifiers, and
usage patterns. We also track how you navigate through our
platform, which features you use most frequently, and the time you
spend on different sections.
Location Data
We may collect general location information based on your IP
address to provide location-relevant content and comply with
local regulations. We do not track precise GPS coordinates
unless you explicitly enable location services for specific
features.
How We Use Your Information
The information we collect serves multiple purposes in delivering
and improving our startup ecosystem services. We believe in
transparency about how your data helps us create a better
experience for all platform users.
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Platform Operation: We use your information to
create and maintain your account, process transactions, and
provide customer support. This includes authenticating your
identity and ensuring platform security.
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Matching Services: Your profile information
helps us connect you with relevant startups, investors, or
mentors based on your interests, expertise, and investment
criteria.
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Content Personalization: We customize your
feed, recommendations, and notifications based on your activity
patterns and stated preferences to show you the most relevant
opportunities.
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Communication: We send you important updates
about your account, security notices, and platform changes.
With your consent, we also share relevant startup opportunities
and ecosystem news.
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Analytics and Improvement: Usage data helps us
understand how people use our platform, identify areas for
improvement, and develop new features that benefit the startup
community.
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Legal Compliance: We process information as
required by Australian privacy laws, financial regulations, and
other applicable legal requirements.
Marketing Communications
We send marketing communications only with your explicit consent.
These may include newsletters about the startup ecosystem,
invitations to networking events, and updates about new platform
features. You can unsubscribe from marketing emails at any time
using the links provided in each message or by updating your
communication preferences in your account settings.
Information Sharing and Disclosure
claronythex operates on the principle of controlled information sharing
to facilitate meaningful connections within the startup ecosystem
while protecting your privacy. We never sell your personal
information to third parties for their marketing purposes.
Within the Platform
Your public profile information is visible to other verified
platform members to facilitate networking and business
opportunities. You control what information appears in your public
profile through your privacy settings. Private messages and
detailed contact information are never shared without your explicit
permission.
Service Providers
We work with trusted service providers who help us operate our
platform, including cloud hosting services, payment processors,
email delivery services, and analytics providers. These partners
are contractually required to protect your information and use it
only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as
responding to court orders, government investigations, or when
we believe disclosure is necessary to protect our rights, your
safety, or the safety of others. We will notify you of such
requests unless prohibited by law.
Business Transfers
In the event claronythex is involved in a merger, acquisition, or sale
of assets, your information may be transferred as part of that
transaction. We will notify you via email and through a prominent
notice on our platform before your information becomes subject to a
different privacy policy.
Data Storage and Security
Protecting your information is fundamental to our operations. We
implement multiple layers of security measures and follow industry
best practices to safeguard your data against unauthorized access,
alteration, or destruction.
Security Measures
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Encryption: All data is encrypted in transit
using TLS encryption and at rest using AES-256 encryption
standards.
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Access Controls: We implement strict access
controls ensuring only authorized personnel can access your
information on a need-to-know basis.
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Regular Audits: Our security practices undergo
regular internal audits and third-party security assessments.
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Infrastructure: Our data is hosted on secure,
enterprise-grade cloud infrastructure with robust backup and
disaster recovery procedures.
Data Retention
We retain your information for as long as your account remains
active or as needed to provide our services. When you delete your
account, we remove your personal information within 30 days, though
some information may be retained longer if required by law or for
legitimate business purposes such as fraud prevention. Backup
copies may persist for up to 90 days in our disaster recovery
systems.
International Transfers
While our primary operations are based in Australia, some of our
service providers may be located in other countries. When we
transfer your information internationally, we ensure appropriate
safeguards are in place, including standard contractual clauses and
adequacy decisions where applicable.
Your Privacy Rights
Under Australian privacy law and our commitment to data protection,
you have several important rights regarding your personal
information. We provide straightforward ways to exercise these
rights through your account settings or by contacting our privacy
team.
Access Your Information
You can view and download most of your personal information
directly from your account dashboard. For additional
information not available through your account, contact our
privacy team and we'll provide a complete copy within 30
days.
Correct Inaccurate Data
Update your profile information, contact details, and
preferences anytime through your account settings. For
information you cannot modify directly, send us the
corrections and we'll update our records promptly.
Delete Your Information
Request deletion of your account and associated personal
information through your account settings or by contacting
us. We'll complete the deletion within 30 days, subject to
legal retention requirements.
Limit Processing
You can restrict how we process your information for
marketing purposes or other non-essential functions while
maintaining your account for core platform services.
Data Portability
Request a copy of your information in a structured,
commonly used format that you can transfer to another
service. We provide this data in JSON format within 30 days
of your request.
Exercising Your Rights
To exercise any of these rights, log into your account and
visit the Privacy Settings page, or email our privacy team at
privacy@claronythex.sbs. We may ask you to verify your identity
before processing your request to ensure your information's
security.
Cookies and Tracking Technologies
claronythex uses cookies and similar technologies to enhance your
experience, remember your preferences, and analyze how our platform
is used. We believe in giving you control over these technologies
while explaining their benefits.
Types of Cookies We Use
Essential Cookies
Required for basic platform functionality, including login
authentication, session management, and security features.
These cannot be disabled.
Preference Cookies
Remember your settings like language preferences, display
options, and customization choices to provide a
personalized experience.
Analytics Cookies
Help us understand how users interact with our platform,
which features are most popular, and where we can make
improvements.
Marketing Cookies
Used to deliver relevant advertisements and track the
effectiveness of our marketing campaigns. These require
your consent.
You can control cookie settings through your browser preferences or
our cookie consent manager. Blocking certain cookies may limit some
platform features, but core functionality will remain available.
Most browsers allow you to view, manage, and delete cookies through
their settings menus.
Third-Party Analytics
We use Google Analytics and other analytics services to understand
user behavior and improve our platform. These services may collect
information about your visits to our site and other websites. You
can opt out of Google Analytics by installing the Google Analytics
opt-out browser add-on or through our privacy settings.
Updates to This Policy
We may update this privacy policy periodically to reflect changes
in our practices, technology, legal requirements, or business
operations. When we make significant changes, we'll notify you by
email and through a prominent notice on our platform at least 30
days before the changes take effect.
Minor updates that don't materially affect your rights may be made
without advance notice, but we'll always update the "Last Updated"
date at the top of this policy. We encourage you to review this
policy periodically to stay informed about how we protect your
information.
Policy Archive
Previous versions of our privacy policy are available upon
request. This helps you understand how our practices have
evolved and ensures transparency about changes to our data
handling procedures.
